Soft99 Privacy Policy – User Personal Data Protection
Soft99 takes the privacy of every user in Malaysia seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform.
What Information Does soft99 Collect?
When you register or use the soft99 platform, we collect certain categories of information to ensure our services run smoothly and securely. The information we collect includes:
- Account Information – full name, email address, phone number, username, and encrypted password collected at registration.
- Local Payment Information – transaction details in Malaysian Ringgit (MYR) via methods such as TNG, FPX, Maybank, and CIMB. We do not store full card numbers; all processing is handled through secure payment gateways.
- Device and Browser Information – IP address, device type, operating system, browser version, and access time for security and unauthorized activity detection purposes.
- Usage Data – pages visited, session duration, clicks, and in-platform activity to improve the user experience.
- Cookies – small data files stored on your device to maintain login sessions and personalise platform content.
Collecting this information is necessary for soft99 to provide services that are functional, secure, and relevant to users in Malaysia.
How Is Your Information Used?
Account information is used to verify your identity, process deposits and withdrawals in MYR, and manage your betting and gaming activity on soft99.
Device and IP data is analyzed to detect suspicious logins, fraud attempts, or unauthorized activity in order to protect user accounts.
Usage data is analyzed in aggregate to understand navigation patterns and improve platform design, load speed, and overall user experience.
Email addresses and phone numbers are used to send account verification, transaction notifications, and important service-related updates from soft99.
How Are Cookies and Tracking Managed at soft99?
Soft99 uses cookies to enhance your experience on the platform. Cookies are small data files automatically stored in your device's browser when you visit our site.
There are two types of cookies in use:
- Session Cookies – active only during your current session and automatically deleted when you close your browser. This is used to maintain your logged-in status.
- Persistent Cookies – stored longer to remember your preferences and speed up login on future visits.
Soft99 does not use third-party cookies for advertising purposes. All cookies in use are strictly for technical functionality and platform security. You can disable cookies through your browser settings, though this may affect certain features on the platform.
Data Storage and Security Measures
All soft99 user data is stored on servers protected with high-level encryption. Access to user data is restricted to authorized personnel only and solely for legitimate operational purposes.
Key security measures in place include:
- SSL encryption covering all communications between user devices and soft99 servers.
- Passwords stored as non-reversible hashes.
- Continuous monitoring of suspicious account activity.
- Regular internal security audits to identify system vulnerabilities.
Data is retained for as long as a user's account remains active. Once an account is closed, personal data will be kept for a defined period to meet legal and financial compliance requirements, then permanently deleted or anonymised.
- SSL encryption active 24/7
- Passwords stored as hashes
- Real-time activity monitoring
- Data access restricted to authorized personnel only
- Regular security audits
Soft99 Information Sharing and User Rights
Third-Party Sharing
Soft99 does not sell, rent, or share users' personal information with third parties for commercial purposes. User information may only be disclosed under the following limited circumstances:
- To payment service providers who process your MYR transactions — limited strictly to information required for the transaction.
- To Malaysian legal authorities when required by law or court order.
- In confirmed cases of fraud, to the relevant authorities for investigation purposes.
All third parties involved are required to comply with data protection standards equivalent to soft99's policy.
User Rights Over Personal Data
As a soft99 user, you have the following rights regarding your personal data:
- Right of Access – you may request a copy of the personal information we hold about you.
- Right to Rectification – you may update or correct inaccurate information through your account settings or by contacting support.
- Right to Erasure – you may request the deletion of your account and personal data, subject to applicable legal retention requirements.
- Right to Object – you may opt out of data processing for specific purposes by contacting the soft99 support team.
To exercise any of these rights, contact us at [email protected] or visit the FAQ section.
Policy Changes and How to Contact Us
Soft99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or platform improvements. Any changes take effect immediately upon being published on this page.
We encourage users to review this page periodically. Your continued use of the soft99 platform following any published changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to our support team:
- Email: [email protected]
- Live Chat: available on the platform after logging in
- FAQ: soft99 FAQ section answers common privacy-related questions
We are committed to responding to all privacy enquiries within a reasonable timeframe and in a transparent manner.
- Effective Date: 2026
- Version: Bahasa Melayu
- Jurisdiction: Malaysia
- [email protected]
Your Privacy Is Protected at soft99
Register with confidence — soft99 protects every piece of your personal information with the latest security standards for Malaysian users.