Soft99 Responsible Gaming – A Guide for Malaysian Users
At soft99, the health and well-being of our users is our top priority. Online gaming should be a fun form of entertainment — not a burden. This page provides guidance, self-control tools, and support resources to help you play in a healthy and responsible way.
What Is soft99's Commitment to Responsible Gaming?
Soft99 believes that online gaming should be enjoyed purely as entertainment — not as a source of income or a way to cope with emotional stress. We are committed to providing a safe, fair, and responsible gaming environment for all users in Malaysia.
Our commitment covers several key areas:
- Providing easily accessible self-control tools to help users manage their gaming habits.
- Ensuring the soft99 platform is only accessible to individuals aged 18 and above.
- Educating users on the risks associated with excessive gambling and how to seek help when needed.
- Training our support team to identify and assist users who may be experiencing gaming-related issues.
We believe responsible gaming is more than just a policy — it is a core value that shapes how we run this platform.
How to Recognise Signs of Risky Behaviour
Online gaming can become a problem when it starts to interfere with your daily life. It's important to recognise the early warning signs before things escalate. Here are some signals to watch out for:
- Feeling anxious, restless, or irritable when not playing.
- Playing to escape stress or personal problems.
- Hiding gaming activity from family or friends.
- Feeling guilty after playing, yet continuing to do so.
- Frequently spending beyond your own set limits.
- Borrowing money to continue playing or to settle gaming debts.
- Neglecting work, family, or other responsibilities because of gaming.
- Trying to chase losses with bigger bets.
If you recognise several of the signs above in yourself or someone you care about, now is the right time to act. soft99 is here to help.
How to Set Healthy Time and Budget Limits
One of the best ways to enjoy online gaming responsibly is to set clear limits before you start playing. These limits help you stay in control and avoid impulsive decisions during a gaming session.
Budget Limit
- Set the maximum amount in MYR (RM) you are comfortable spending on gaming entertainment each month.
- Treat the money you spend as an entertainment cost — just like a movie ticket or a meal out.
- Never use money set aside for essentials such as rent, bills, or groceries.
- Once your budget limit is reached, stop playing — even if you feel like luck is on your side.
Time Limit
- Set a maximum duration for each gaming session — for example, one or two hours only.
- Use your phone's timer as a reminder to stop.
- Avoid playing late at night when your decision-making ability is impaired.
- Take a break of at least 15 minutes every hour to avoid decision fatigue.
Loss Limit
- Decide on the maximum amount you are willing to lose in a single session before you start.
- Once your loss limit is reached, close the platform and do something else.
- Never chase your losses — it's the most dangerous trap of all.
Self-Control Tools Provided by soft99
Soft99 offers a range of self-control tools that users can use to better manage their gaming activity. These tools are accessible through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits in MYR to control how much you can load into your account.
Take a temporary break from the platform for 24 hours, a week, or a month without permanently closing your account.
An option to block access to your account for an extended period if you feel the need to take a full break for a while.
Reach out to the soft99 support team to have a confidential conversation about any concerns you have regarding your gaming habits.
To activate any of these tools, log in to your account or contact us at [email protected].
Minor Protection at soft99
Soft99 takes its responsibility to prevent underage access seriously. This platform is exclusively for individuals aged 18 and above, and we employ a range of measures to ensure this policy is upheld.
Measures taken include:
- Age verification during the new account registration process.
- Identity document verification where required during the identity verification process.
- Immediate closure of any account suspected to have been registered or used by an underage individual.
To parents and guardians: we strongly encourage you to use parental control software on any devices shared with children. If you suspect someone under the age of 18 is using the soft99 platform, please contact us immediately at [email protected] so that appropriate action can be taken.
- Use parental control software on computers and mobile phones that are shared with others.
- Do not save your gaming account password on any device accessible to children.
- Have open conversations with your children about the risks of online gambling.
- Report to soft99 if you suspect underage access has occurred.
Maintaining Life Balance and Seeking Professional Help
Healthy gaming is gaming that doesn't interfere with other areas of your life. soft99 encourages every user to regularly reflect on whether their gaming activity remains within healthy boundaries.
A few ways to maintain balance:
- Make sure that time with family and friends is not being sacrificed because of gaming.
- Keep up with hobbies and offline activities to maintain your mental well-being.
- Don't let gaming outcomes — whether a win or a loss — affect your mood or your relationships with others.
- Only play when you're in a calm state of mind and able to make clear-headed decisions.
If you or someone you know needs professional help with a gambling problem, we encourage you to reach out to a counsellor or a suitable support service. Seeking help is a sign of strength, not weakness.
For enquiries related to self-control tools or if you need further guidance, visit the FAQ us or contact the soft99 support team at [email protected]. We're here to help in a respectful and non-judgmental way.
- [email protected]
- In-platform live chat (after logging in)
Play Smart, Stay Safe
Soft99 is here to deliver the best entertainment experience — and we're always by your side to make sure you play in a healthy and responsible way.